jiji casino | Frequently Asked Questions

You must be at least 21 years old to register and play at Jiji Casino. Age is verified during registration. Before processing your first withdrawal, we may also ask for a government-issued ID as part of our standard KYC process.

No. Each player is allowed only one account on Jiji Casino. Duplicate accounts — regardless of the name or details used — are a violation of our Terms and Conditions and will result in all associated accounts being closed.

Some account details can be updated directly from your profile settings after logging in. For changes to core information like your registered mobile number or email address, contact our support team at [email protected] so we can verify and process the update securely.

Contact our support team at [email protected] with your registered email or username. We'll verify your identity and help you set a new password. For security reasons, we will never ask for your current password over email or chat.

Jiji Casino accepts Philippine online banking, bank transfers, and local e-wallets. GCash and Maya are among the supported options. All transactions are processed in PHP (Philippine Peso). Credit cards and cryptocurrency are not accepted for deposits or withdrawals on this platform. Visit the Deposit page for the full list of available methods.

Most deposits are credited to your account quickly once the transaction is confirmed by your payment provider. Processing times may vary depending on the method used and your bank's processing schedule. If your deposit hasn't reflected after a reasonable time, contact support at [email protected] with your transaction reference.

Yes. Before processing your first withdrawal, you may be asked to complete identity verification (KYC). This typically involves submitting a valid government-issued ID. This step is standard practice and ensures your funds are always returned to the correct and verified account holder.

All accounts, deposits, withdrawals, and game balances on Jiji Casino use Philippine Peso (PHP / ₱). There is no currency conversion involved — what you deposit in PHP is what appears in your gaming balance.

Jiji Casino offers a wide range of games including live casino tables (Baccarat, Roulette, Blackjack), online slots, fish games, eBingo, and sports betting. You can explore the full game library on the Platform page. Sports coverage includes PBA, NBA, international football, boxing, volleyball, and esports.

Yes. All live casino games on Jiji Casino are mobile-optimised. You can play directly through your phone's browser or download the Jiji Casino app for a more streamlined experience. The Live Casino page has more details on available tables and game types.

Yes. Jiji Casino has a dedicated sports betting section that covers popular Philippine sports like PBA basketball alongside international competitions including NBA, football, boxing, and esports. Visit the Sports page to see available markets and in-play betting options.

Fish games are arcade-style shooting games where players aim at fish and sea creatures to earn rewards. They're very popular among Filipino players for their engaging visuals and gameplay. You can find Jiji Casino's fish game offerings on the Fish Games page.

All connections to jijicasino.net are protected by SSL encryption — look for the padlock icon in your browser's address bar. Account access requires OTP verification, and your personal and financial data is handled in accordance with our Privacy Policy. Always access the site directly through jijicasino.net and never through unofficial links.

No. Jiji Casino staff will never ask for your password — not via email, live chat, or phone. If anyone contacts you claiming to be from Jiji Casino and asks for your password or financial details, do not share anything and report it to us immediately at [email protected].

Contact our support team immediately at [email protected]. Provide your registered email and any relevant details. Change your password right away if you're still able to log in. We take account security seriously and will act quickly to investigate and secure your account.

Yes. Jiji Casino has a dedicated mobile app that gives you access to the full platform — live casino, sports betting, slots, fish games, and account management — all from your phone. Visit the App page for download instructions and device compatibility details.

Yes. Your Jiji Casino account works across both the website and the mobile app. Just use the same username and password. Your balance, bet history, and account settings are all synced — no need for a separate account for each.

Yes. Jiji Casino is fully responsive and works on mobile browsers. Whether you're in Manila, Quezon City, Cebu, or Davao, you can access the site through your phone's browser without needing to install anything. The app simply offers a more optimised experience for regular players.

Jiji Casino offers deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available to all players and can be set up by contacting our support team. Learn more on the Responsible Gaming page.

Yes. You can request a cooling-off period or a longer self-exclusion by contacting support at [email protected]. During the suspension, you won't be able to log in, deposit, or place bets. We process these requests without judgment and without delay.

No. Every game on Jiji Casino involves financial risk. No outcome is guaranteed, and no strategy makes winning certain. Gaming is entertainment — please only wager amounts you are comfortable losing and never use money set aside for bills, rent, or savings.